Complaints, The Health Services Commissioner & Whistleblowers Protection

Making a Complaint at The Alfred

As one of our patients you are the focus of our efforts. If you have any concerns or problems about any aspect of your care, please tell the nurse, doctor or health professional in your ward.

You will be able to express any concerns or problems you have about your experience in the Hospital without any fear of being disadvantaged.

If after speaking with staff you feel that you would like further assistance, please contact the Patient Liaison Officer.

Hours 8am - 4pm Monday to Friday

Ph:(03) 9076 3028
Fax:(03) 9076 3409

Click HERE to email

or write to:

Patient Liaison Officer
The Alfred
PO Box 315
Prahran VIC 3181

The Patient Liaison Officer is available to all patients, their relatives, carers and friends.

Making a Complaint at Caulfield Hospital

If you have a concern or problem about any aspect of your stay or treatment, please tell the staff directly involved with your care.

Caulfield Hospital's staff are committed to solving problems quickly. If you are not satisfied with the response you receive you can speak to our Liaison Officer.

To contact our Liaison Officer, just ask a member of the health care staff or telephone 9076 6127.

Click HERE to email

or write to:

Liaison Officer 
Caulfield Hospital
260 Kooyong Road
Caulfield, Vic 3162

Making a Complaint at Sandringham Hospital

We are always happy to hear from patients and visitors about the service and care we provide. Compliments and complaints help us improve our service and we value your feedback.

Please address any complaints to the staff in the area or call the Complaints Liaison Officer on 9076 1559.

Your feedback can be made to those directly involved or in writing. All complaints are treated confidentially. You may also use this form and send it back to us.

Click HERE to email

address to:

Complaints Liaison Officer
Sandringham Hospital
193 Bluff Road
Sandringham. Vic. 3191

The Health Services Commissioner

The Health Services Commissioner investigates and resolves complaints by health care consumers against the health care providers.

You may choose to involve the Health Services Commissioner if Alfred Health does not resolve any problem to your satisfaction. You can contact the Commissioner at:

Health Services Commissioner
30th Floor, 570 Bourke Street
Melbourne 3000
03) 8601 5200
Toll Free 1800 136 066

Whistleblowers Protection Act

The Victorian Government has introduced the Whistleblowers Protection Act to protect people who disclose information about serious wrongdoing within the Victorian public sector, of which Alfred Health is a part.

The Act also provides a framework for the investigation of the matters disclosed.

Click here for information on Alfred Health's commitment to the Whistleblowers Protection Act.

For a copy of Alfred Health's Policy on Whistleblowers Protection click here.